Login

Register

Login

Register

Ordering FAQ

Ordering

What's the difference between Pet Monitor 4G and Pet Monitor 4G Lite?

While both are great at Protecting your fur babies from the risks of Heatstroke/Frostbite, the Pet Monitor 4G is packed with Premium features like LCD Screen and built-in GPS.

Can I use my own cellular account for subscription?

No, this is not possible at present. You cannot add/link your existing cellular account with RV PetSafety subscription. RV Pet monitors come with a pre-activated data plan which cannot be changed.

Is the Pet Monitor rigid enough to sustain falls ?

This depends upon the intensity of the fall. The devices are designed in such a way that it can sustain falls from up to 2 meters.

Please note that any physical or water damage to the device will not be covered under warranty.

Can I cancel my subscription at any time?

Yes, you can cancel your subscription any time. We follow a pay as you go model, therefore you will only be charged the months that you are using the device.

Note: Annual subscribers can only Stop/Start the service at the end of their billing cycle.

What is the refund policy for Pet Monitor?

RV PetSafety Pet Monitors come with a 10-days full refund policy and 1-year warranty. If you cancel your subscription within 10-days, we will refund your amount (No questions asked). Any refund claims beyond 10-days will not be honored.

Is the Pet Monitor battery operated?

Yes, the Pet Monitor is battery operated. It uses rechargeable Li-ion battery (commonly used in cell phones). The device can be charged using Micro-USB cable through any USB plug point, power bank or 12V input and 5V output cigarette car charger.

Can I charge the Pet Monitor use my car charger?

Yes, you can charge the Pet Monitor using a 12V input and 5V output cigarette car charger.

What is the battery life of the Pet Monitor?

The Pet Monitor has 24 – 48* hours battery life depending upon the network availability and alert frequency.

Will I get an alert when the Pet Monitor runs out of battery?

Yes, the device has a configurable low battery alerts to notify pet owners when the battery level drops below the threshold set.

Will I get an alert if there is a power outage in my RV/Home?

Yes, you will receive a text and email alerts (“On Battery Alerts”) when the Pet monitor switches to battery mode.

Note: For this to work, the device needs to be plugged into the charger and must always be powered on.