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return policy

Warranty, Return and Refund Policy

Warranty and Replacements

  • Please email us at support@rvpetsafety.com or call 855 983 5566 and get RMA ( return material authorization) before shipping the unit back.
  • All Nimble products come with a 1-year limited warranty from the date of shipment.
  • Warranty does not cover any physical damages or damages resulting from the abuse of the product.
  • Batteries are not covered under warranty.
  • Returns under Warranty should be done with RMA (return material authorization) from Nimble customer delight team. RMA will be sent to the customer after a product fault has been confirmed by the customer delight team after troubleshooting.
  • The customer is responsible for the return shipping charges for orders.
  • Warranty Replacement products can be new or factory refurbished depending on availability.
  • Replacement product shipping is free of cost to the customer.
  • Once we get the Tracking details from the customer, replacement will be initiated.

 

10-days return policy.

  • Please email us at support@rvpetsafety.com or call 855 983 5566 and get RMA ( return material authorization) before shipping the unit back.
  • Nimble products can be sent back for a full refund (minus the shipping and re-stocking fees) within 10 days from the date of shipment received.
  • Customer is responsible for the return shipping charges.
  • Refunds have to be authorized by Nimble Customer Delight team.
  • Refunds will be processed only after the product returned is received at Nimble and found to be free of any damages.
  • Any Shipping charges paid by the customer will not be refunded.
  • A re-stocking fee of $10 will be deducted from the product refund.
  • Products returned with physical or cosmetic damages are not eligible for the refund
  • Yearly subscription refund will incur an additional $10 cancellation fees

Ship to Address for Returns:

Attention: Sanjeevi T
1501 Copperfield parkway, #426
College Station, TX 77845